ec44's Privacy Policy

ec44 only collects information that is necessary to provide you with the best possible service. The information we collect falls into two main categories:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
• Any additional information you provide for your account profile
• The content of your communications with our support team

1.2 Automatically Collected Information

• IP address and approximate geographic location
• Browser type, version, and operating system information
• Activity logs on the platform — game sessions, deposit and withdrawal history
• Session data collected through cookies and similar tracking technologies
• Device identifiers and connection timestamps

ec44 uses your information only for the specific and legitimate purposes described below:

2.1 Service Operation & Improvement

We use your identifying information to create, manage, and keep your account secure. This information is essential for processing deposits and withdrawals, managing gaming sessions, and maintaining accurate records of your transactions.

2.2 Identity & Age Verification

To ensure responsible gaming and prevent minors from accessing the platform, we carry out an age verification process. Completing proper identity verification is mandatory for every new account.

2.3 Financial Transaction Security

We verify and monitor payment-related information to prevent fraud, comply with anti-money laundering (AML) regulations, and maintain a secure financial environment.

2.4 Customer Support

Our 24/7 support team may use your account information and communication history to resolve your issues quickly and effectively.

2.5 Service Development & Personalisation

By analysing how you use the platform, we can further improve your experience and display content tailored to your preferences.

2.6 Legal Compliance

To comply with applicable laws, regulations, and court orders, we may be required to transfer information to designated authorities where necessary.

ec44 follows industry-standard best practices to protect your information. Our security measures include:

• Securing data transmission through SSL encryption technology
• Storing sensitive information in encrypted form on secure servers
• Access controls — only authorised personnel can view your information
• Regular security audits and vulnerability assessments
• Account protection through two-factor authentication
• Automated systems for detecting suspicious activity

We retain your information only for as long as is necessary to provide our services. Certain information may be kept for a longer period to meet legal obligations and resolve disputes.

No method of transmitting data over the internet is completely secure; however, we take all reasonable steps to protect your information.

ec44 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technology infrastructure, and customer support operations. These partners may only use the information for the specific services they provide and are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may provide information to fulfil court orders, legitimate requests from government authorities, or obligations under applicable law. In such cases, we will only provide the minimum information required.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity. We will notify you in advance of any such event, and the new entity will be required to uphold the same privacy standards.

4.4 Never Shared

We will never sell your information to advertisers, data brokers, or any third party for commercial purposes. Your financial information is never shared unnecessarily.

ec44 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform — maintaining your login session, security verification, and saving your preferences. Blocking these cookies may prevent the platform from working correctly.

5.2 Functional Cookies

These cookies are used to remember your language preference, display settings, and other customisations. They ensure your personalised experience.

5.3 Analytics Cookies

We collect anonymous analytics data to understand how the platform is used and to improve our services. This data does not identify you at an individual level.

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent you from using certain services.

As a user of ec44, you have the following rights regarding your own information:

6.1 Right of Access

You have the right to know what information we have collected from you and how it is being used. You can request a copy of your information by emailing [email protected].

6.2 Right to Rectification

If any information in your profile is incorrect or out of date, you can request that it be corrected. This can be done through account settings or via support.

6.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain certain information to meet legal obligations or for contract-related reasons.

6.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. In such cases, we will review your request and take appropriate action.

6.5 Right to Data Portability

You may request your information in a common format suitable for transfer to another service.

To exercise any of the above rights, contact us at [email protected]. We will make every effort to respond to your request within 30 business days.

ec44 strictly enforces a 21+ age policy. We do not knowingly collect personal information from anyone under the age of 21.

Through our age verification process at account registration, we ensure that only adults can use our platform. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

ec44 primarily serves users in Bangladesh. However, our technology infrastructure may use servers located in various countries. In such cases:

• All data transfers are completed through encrypted channels
• Recipient servers or service providers are contractually bound to maintain appropriate security standards
• There is no compromise on data protection standards, regardless of where the servers are located

ec44 gives the highest priority to responsible gaming. To this end, we use information relating to your gaming activity:

• To identify patterns of excessive gaming and offer support
• To enforce your set deposit limits or self-exclusion requests
• To effectively operate responsible gaming tools
• To direct you towards professional support when needed

For more information on responsible gaming, visit our Responsible Gaming page.

ec44 may periodically review and update this privacy policy. The policy may change due to changes in the scope of services, new legal requirements, or technological developments.

For significant changes, we will:

• Send a notice to your registered email address
• Display a prominent notice on the platform
• Endeavour to notify you at least 14 days before any changes take effect

Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

If you have any questions, concerns, or complaints about this privacy policy or the use of your information, please contact us:

• Email: [email protected]
• Live Chat: available 24/7 in Bengali and English

We take your privacy-related complaints seriously and aim to resolve them promptly. Our dedicated privacy team will process your request accordingly.

If you are unable to reach a satisfactory resolution by contacting us, you have the right to file a complaint with the relevant data protection authority in Bangladesh.